What can we help with?
Pick a topic and your email app opens with the subject filled in.
- General help Questions about how to use the site.
- Report a problem A transfer failed or a device doesn’t appear.
- Feedback and ideas Tell us what would make it better.
- Abuse or copyright report Someone is misusing the service.
- Privacy request Questions about your data or rights.
Before you write
Most problems are solved by one of these:
- Device doesn’t appear? Make sure both are on the same Wi-Fi, turn off any VPN, or connect with a room code (Nearby devices → New private room).
- Transfer stopped? Keep the page open and the screen on until it finishes, especially on iPhone.
- Step-by-step help: see our guides and the FAQ.
When reporting a problem, tell us both devices and browsers (for example “iPhone · Safari to Windows · Chrome”) and whether you used the same Wi-Fi or a room code. It helps us fix things faster.